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software, for FREE,
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Caddy Lite. |
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 CaddyConnect has been designed to operate on Microsoft Windows 7, Vista and XP.
NOT Windows ME, 95 or 98
NOT Linux
NOT Apple Mac OS/X |
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| Caddy Lite Support |
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| Unable to Connect to Your Device and Caddy Lite Displays 'Waiting' |
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| If, in CaddyConnect, you see the error message 'Unable to connect to your device' and the Caddy Lite display shows 'Waiting', the following may help: |
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| 1. |
Exit the CaddyConnect software, leaving the CaddyLite connected to your computer.
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| 2. |
Highlight My Computer then right click and select Properties.
The System Properties dialogue will then be displayed.
From this latter window, select Hardware and then Device Manager. |
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| 3. |
An entry for Caddy Lite Serial Port will exist in Device Manager within the Ports (COM & LPT) section.
Highlight the Caddy Lite Serial Port entry, right click and select Properties from the pop-up menu that will be displayed. |
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A new window, Caddy Lite Serial Port Properties, will be shown. Click Port Settings then click the Advanced button. |
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A new window, Advanced Settings, will be shown.
At the bottom of this new window a drop down list field, Port Number, will allow you to select a new port number. Click this field to view a drop down list of available ports.
Select any port in the list that does not have a suffix of '(in use)'.
Click OK, then click OK from the Properties window.
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Close the device manager window, restart CaddyConnect software and follow the instructions on connecting your device. |
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If this doesn't resolve the issue, you may wish to consider another possibility that a mobile phone software package or Bluetooth wireless device is reserving all of the available hardware ports on your computer. In this instance, follow the instructions that came with your phone/Bluetooth software on how to disable the ‘port monitoring’ feature. |
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For any further technical support, our support department can be contacted via our contact enquiry form to send us your query. |
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We can only offer support for our products and cannot offer one to one technical support for any third party products (computers, anti-virus or firewall software and hardware, operating systems, etc.)
We may publish through these support pages common resolutions to issues that customers have reported back to us with third party products. However, we may deem it necessary to refer you to a computer specialist, for which you will be charged, if the issue you are reporting is outside our normal operating parameters. |
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