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| Caddy Lite Support |
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| Unable to Connect to Your Device |
CaddyConnect is used to connect your CaddyLite to your PC and enable you to download maps from your online account. We are continually improving the application to provide new features and functionaility. The latest version is available for download from here.
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| If, in CaddyConnect, you see the error message 'Unable to connect to oyur device' and the Caddy Lite display shows 'Charging', the following may help: |
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Exit the CaddyConnect software, leaving the CaddyLite connected to your computer.
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Highlight My Computer then right click and select Properties.
The System Properties dialogue will then be displayed.
From this latter window, select the Hardware tab and then Device Manager. |
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An entry for AT91USBSerial will exist in Device Manager with a yellow warning triangle icon displayed alongside.
This is normally found within the Other devices section, however it may instead be within the Ports (COM & LPT) section.
Highlight the AT91USBSerial entry, right lcick and select Update Driver fromthe pop-up menu that will be displayed.
Follow the instructions for Installing your Caddy Lite to install the necessary software. |
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If this doesn't resolve the issue, you may wish to consider another possibility that a mobile phone software package or Bluetooth wireless device is reserving all of the available hardware ports on your computer. In this isntance, follow the instructions that came with your phone/Bluetooth software on how to disable the ‘port monitoring’ feature. |
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For any further technical support, our support department can be contacted in one of the following ways: |
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- By Email
Use our contact enquiry form to send us your query.
- By Telephone
Technical Support can be contacted on 09017 230141.
(Please note that all calls to this line are charged at 35p per minute)
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We can only offer support for our products and cannot offer one to one technical support for any third party products (computers, anti-virus or firewall software and hardware, operating systems, etc.)
We may publish through these support pages common resolutions to issues that customers have reported back to us with third party products. However, we may deem it necessary to refer you to a computer specialist, for which you will be charged, if the issue you are reporting is outside our normal operating parameters. |
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| Buggy Based |
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