The belt clip is designed to be a tight fit to prevent the unit from slipping when in use. A small amount of force is therefore required when removing the clip from the unit, especially when new.
Lift up the catch at the bottom of the clip up.
Slide the entire clip down towards the USB connection. It is important that you continue to hold up the catch whilst sliding it out otherwise the clip will not release.
Click the play symbol above to see how it is done
For any further technical support, our support department can be contacted in one of the following ways:
By Email
Use our contact enquiry form to send us your query.
By Telephone
Technical Support can be contacted on 09017 230141.
(Please note that all calls to this line are charged at 35p per minute)
We can only offer support for our products and cannot offer one to one technical support for any third party products (computers, anti-virus or firewall software and hardware, operating systems, etc.)
We may publish through these support pages common resolutions to issues that customers have reported back to us with third party products. However, we may deem it necessary to refer you to a computer specialist, for which you will be charged, if the issue you are reporting is outside our normal operating parameters.